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Privacy Policy

Qualia Law CIC is committed to protecting personal data and respecting privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


Personal data we may collect


Depending on how you interact with us, we may collect:

  • Name, email address, telephone number, and postal address

  • Information submitted via contact forms, email, telephone, or written correspondence

  • Information provided in connection with Court of Protection matters, referrals, or professional enquiries

  • Technical information such as IP address, browser type, and device information

Where information relates to an individual who lacks capacity, this may include special category data.


How we collect personal data


We may collect personal data:

  • When you contact us directly

  • When you submit information via our website, including contact or referral forms (where used)

  • When a third party (such as a local authority, professional, or family member) provides information on your behalf

  • Through cookies or similar technologies when you use our website

How we use personal data
We use personal data for purposes including:

  • Responding to enquiries and communications

  • Considering, establishing, and managing Court of Protection deputyships and related legal matters

  • Communicating with families, carers, professionals, and public bodies

  • Complying with legal, regulatory, and professional obligations

  • Improving our services and website functionality

Where appropriate, and subject to consent or lawful basis, we may also use contact details to provide information about our services.
Lawful bases for processing
We process personal data under one or more of the lawful bases set out in Article 6 UK GDPR, including:

  • Consent

  • Legitimate interests

  • Compliance with legal obligations

  • Performance of a contract or steps taken at your request

Where special category data is processed, we rely on Article 9 UK GDPR and Schedule 1 of the Data Protection Act 2018, including processing necessary for legal claims, safeguarding, and substantial public interest.
Data storage and security
Personal data is stored securely using appropriate technical and organisational measures. Access is restricted to authorised personnel only.
We retain personal data only for as long as necessary for the purposes for which it was collected, or to meet legal, regulatory, or professional requirements.
Cookies
We use cookies and similar technologies to support website functionality and improve user experience. These may include essential and non-essential cookies.
You can manage or disable cookies through your browser settings. Further information about cookies can be found at www.allaboutcookies.org.
Your data protection rights
You have rights under data protection law, including:

  • The right to access your personal data

  • The right to rectification

  • The right to erasure, in certain circumstances

  • The right to restrict or object to processing

  • The right to data portability

Requests can be made using the contact details below. We will respond in accordance with statutory time limits.
Sharing personal data
We may share personal data where necessary with:

  • Courts, the Office of the Public Guardian, and other public bodies

  • Local authorities and social care professionals

  • Financial institutions and service providers acting on our instructions

  • Professional advisers

Personal data is shared only where lawful and necessary.
Changes to this Privacy Policy
We keep this Privacy Policy under regular review and may update it from time to time. The most recent version will always be published on our website.
Contact details
If you have any questions about this Privacy Policy or how we use personal data, please contact:
Qualia Law CIC
Email: info@qualia-law.org
Telephone: 0333 305 3057


Complaints


If you are dissatisfied with how we handle your personal data, you may complain to the Information Commissioner’s Office (ICO).


Company details


Qualia Law CIC
Company registered in England and Wales
Company number: 13508657
Registered office: 27/28 Gelliwastad Road, Pontypridd, CF37 2BW

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