Privacy
policy

Qualia Law CIC is a community interest company registered in England and Wales under company number 13508657. We are committed to safeguarding the personal information of everyone we work with and to maintaining the highest standards of privacy.

This policy sets out what personal data we collect, how we use it, how we store and protect it, and the rights you have over it. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Depending on how you come into contact with us, we may collect:

• Your name, email address, telephone number and postal address.
• Information you give us through our contact forms, by email, by telephone or in writing.
• Information relating to Court of Protection matters, referrals or professional enquiries.
• Technical information such as your IP address, browser type and device details.
• Special category data, where a matter involves a person who may lack capacity to make certain decisions.

We obtain personal data in the following ways:

• Directly from you, when you contact us.
• Through the forms on this website, including our contact, booking and newsletter forms.
• From third parties such as local authorities, professionals or family members.
• Through cookies and similar technologies when you use this website.

We use personal data to:

• Respond to your enquiries and requests.
• Manage Court of Protection deputyships and related legal matters.
• Communicate with families, carers, professionals and public bodies.
• Meet our legal, regulatory and professional obligations.
• Improve our services and this website.
• Send you news, guidance and training dates, where you have asked us to.

We rely on one or more of the lawful bases set out in Article 6 of the UK GDPR: your consent, our legitimate interests, compliance with a legal obligation, or the performance of a contract.

Where we process special category data, we do so under Article 9 of the UK GDPR and Schedule 1 of the Data Protection Act 2018.

The forms on this website are processed by HubSpot, a customer relationship management platform. When you submit a form, the information you enter is stored in our HubSpot account so that we can respond to you and keep a record of our correspondence.

The forms send your details directly to HubSpot. This website does not use HubSpot's tracking cookies. HubSpot stores our data within the European Union. You can read HubSpot's own privacy policy at legal.hubspot.com/privacy-policy.

If you sign up to our newsletter, we will send you news, guidance and training dates by email. You can unsubscribe at any time using the link in every email, or by contacting us.

We use Google Analytics to understand how people use this website: for example, which pages are visited, how long people stay and what kind of device they use. This helps us improve the site.

Google Analytics uses cookies, so we only use it if you agree. When you first visit, a banner asks whether you accept analytics cookies. If you decline, Google Analytics does not load and no analytics cookies are set. Google's advertising features are switched off.

If you accept, Google Analytics sets two cookies: _ga, which tells one visitor from another, and a second cookie beginning _ga_, which remembers the state of your visit. Both last up to two years. Google may process your IP address to provide the service.

You can change your choice at any time using the "Cookie settings" link at the bottom of every page. Your choice is remembered in your browser's own storage, not in a cookie. You can also clear or block cookies in your browser settings; more information is available at www.allaboutcookies.org.

Apart from Google Analytics, if you accept it, this website sets no cookies.

We may share personal data with:

• The courts and the Office of the Public Guardian.
• Public bodies.
• Local authorities and social care professionals.
• Financial institutions and service providers.
• Professional advisers.
• The providers of the services we use to run this website, such as HubSpot and Google.

We share personal data only where it is lawful and necessary to do so.

Personal data is stored securely using appropriate technical and organisational measures. Access is restricted to authorised personnel who need it to carry out their work.

We keep personal data only for as long as is necessary for the purposes for which it was collected, and in line with our legal and regulatory obligations.

Under data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to erase your data, in certain circumstances.
• Restrict or object to our processing of your data.
• Receive your data in a portable format.
• Withdraw your consent at any time, where we rely on it.

We will respond to any request within the timeframes set out in law.

If you are unhappy with how we have handled your personal data, please contact us first so that we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

We review this policy regularly. Any changes will be published on this page, with the date it was last updated shown at the top.

If you have any questions about this policy or how we use your personal data, please contact us.

Qualia Law CIC
Email: info@qualia-law.org
Telephone: 0333 305 3057